There are four maintenance packages available – Platinum, Gold, Silver and Custom – offering either bespoke service levels to meet specific requirements or fixed response times and site visit frequency.
Yamato assists companies to maintain their productivity by ensuring that its machines are well-maintained to prevent failure. It also eliminates risks from defective parts because its fully trained engineers only fit genuine Yamato spares.
Andrea Spencer, Commercial Operations Manager at Yamato, said: “Regular maintenance ensures the smooth running of production lines, reduces the risk of costly shutdowns and lowers costs."
Customers who opt for Yamato's Platinum Package can expect bespoke expert customer service levels to meet their specific requirements or fixed response times and site visit frequency.
“Quality maintenance ensures the smooth running of production lines, reduces the risk of costly shutdowns and lowers costs,” added Andrea.
“We will fully train our customers’ staff in the operation of Yamato equipment. A planned maintenance sequence is factored into their plan and their machines will be calibrated every 6 months to ensure continued accuracy.”
The Platinum plan also includes a regular health check and software updates. Regular reports monitor accuracy. There are no hidden costs for call-outs for service or repairs and customers have access to a global spares inventory.
The Gold and Silver packages offer 24-hour or 36-hour response times, respectively, and an annual service visit. All customers have access to a free help desk.
All Yamato repair and servicing is done by the firm’s own qualified and experienced team of engineers. Yamato undertakes to complete repairs within 7–10 working days, all genuine parts used come with a 12-month guarantee and there is a 6-month warranty on all repairs.
“The benefits of regular maintenance are worth their weight in gold,” said Andrea.
“Cost-effective predictive maintenance reduces downtime, risk and machine failures and increases component life. Keeping production online for longer increases profits and ensures the peace of mind that machinery is safe, functions as it should and is fully compliant with industry regulations.”
